Aldrin M.
Junior Customer Service Supervisor
Open to offersNew to PlatformAbout
Aldrin M. is an experienced professional with a background spanning customer service, sales, education, and order data management in the Philippines. He most recently served in Order Data Entry, ensuring accurate data processing and cross-team coordination. At iQor Philippines, he held roles as a Resolutions Supervisor and Customer Service Representative focused on escalated concerns for Sprint and T-Mobile accounts, managing team performance, customer issues, and compliance. His work as an ESL Tutor at Reagent Language Center Corporation included teaching English grammar and conversation to Japanese students, adapting lessons to varied learning needs. In retail, Aldrin supported sales and customer experiences at SM City Rosales (Moose Gear Apparel) and Jollibee Foods Corporation. He applies key skills in data entry, customer support, Microsoft Excel, and order processing across business process outsourcing, education, and retail domains.
Experience
Order Data Entry
Company not specified · 2025 — 2026Inputs and manages order data accurately within company systems, ensuring data accuracy and completeness for both processing and reporting. Coordinates with team members to resolve discrepancies while maintaining organized records and monitoring order status.ESL Tutor
Reagent Language Center Corporation · 2022 — 2025Educated Japanese students in English, emphasizing grammar, pronunciation, and conversational skills. Tailored lessons to various learning styles and levels, fostering a supportive and engaging learning atmosphere.Resolutions Supervisor
iQor Philippines (Sprint & T-Mobile Accounts) · 2020 — 2022Oversaw a team of customer service representatives addressing escalated concerns. Managed intricate customer issues and ensured prompt resolutions while monitoring team performance and delivering coaching and feedback. Ensured adherence to company policies and service standards, prepared reports, and tracked key performance metrics.Customer Service Representative
iQor Philippines (Sprint & T-Mobile Accounts) · 2019 — 2020Delivered customer support by handling inquiries and resolving service issues. Managed a high volume of calls while upholding customer satisfaction, troubleshooting technical issues, and establishing strong client relationships.Sales Assistant
SM City Rosales (Moose Gear Apparel) · 2016 — 2019Assisted customers with product inquiries and selections, promoting products while maintaining organized store displays. Contributed to enhancing the shopping experience through excellent service.Service Crew / Mascot Talent
Jollibee Foods Corporation · 2015 — 2016Provided exceptional customer service while supporting operations. Engaged customers as a mascot during events to promote brand image.
Skills & Expertise
Education
- Bachelor of Science in Civil EngineeringUniversity of Eastern Pangasinan · 2023 — 2026
- DiplomaUmingan Central National High School · — — 2013
Photos
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