Alejandra J.
Mid-Level Functional Analyst
Open to offersNew to PlatformAbout
Alejandra J. is a seasoned Project Manager and Functional Analyst with expertise in software development and e-commerce solutions. At Línea Cero, she orchestrated software projects, managing them from needs assessment to delivery, employing agile methodologies such as Scrum and Kanban. Alejandra effectively coordinated development, design, and QA teams, planned product roadmaps, and tracked project KPIs. Prior to this, at Tarjeta de Crédito Elebar, she excelled as a Functional Analyst, overseeing requirement documentation and process optimization using diagrams. Her role included managing backlogs in Monday.com and conducting functional testing. Alejandra holds a certification in Project Management from UCEMA and is versed in HTML, CSS, and JavaScript, with operational knowledge of tools like Jira and Notion. Her academic journey includes a Technical Degree in Web Applications Development, and she is actively expanding her digital skillset.
Experience
Project Manager
Línea Cero · 2025 — 2026Managed the entire lifecycle of software development projects from requirement gathering to implementation and delivery. Coordinated development, design, and QA teams using agile methodologies such as Scrum and Kanban. Defined product roadmaps and planned sprints. Created executive reports and monitored performance metrics. Gathered client needs and documented functional requirements. Developed and maintained e-commerce platforms and landing pages using Tienda Nube. Tracked KPIs and ensured project objectives were met.Functional Analyst
Tarjeta de Crédito Elebar · 2023 — 2025Conducted the gathering and documentation of functional and non-functional requirements. Developed use cases, user stories, and acceptance criteria. Mapped and optimized processes through AS-IS and TO-BE diagrams. Managed and prioritized the backlog and epics in Monday.com. Facilitated coordination among business, development, and QA teams throughout the project lifecycle. Validated implemented solutions and oversaw functional testing (UAT). Participated in agile ceremonies including sprint planning, daily meetings, reviews, and retrospectives.Operations Analyst
Tarjeta de Crédito Elebar · 2022 — 2023Analyzed operational processes and identified improvement opportunities. Developed management reports and KPIs to support decision-making. Collaborated with technology and business areas to detect operational needs. Documented procedures and workflows. Monitored task progress and controlled compliance with deadlines. Provided support in implementing improvements in internal systems and processes. Coordinated with multidisciplinary teams to resolve issues.Commercial Auxiliary for Merchants
Tarjeta de Crédito Elebar · 2020 — 2021Managed and provided support for a portfolio of affiliated merchants. Negotiated promotions, discounts, and commercial conditions. Assessed business needs and directed inquiries to appropriate areas. Followed up on post-sale activities and fostered merchant loyalty. Recorded and updated commercial information in internal systems.Commercial Auxiliary for Clients
Tarjeta de Crédito Elebar · 2016 — 2019Served clients by providing guidance on financial products and services. Handled inquiries, complaints, and requests from clients both in-person and via phone. Marketed cards, insurance, and additional services. Managed administrative tasks and updated data in CRM systems. Directed and tracked complex cases with specialized areas.
Skills & Expertise
Education
- Technician in Web Application DevelopmentInstituto Universitario Aeronáutico · — — 2026
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