ALEJANDRO C.
Mid-Level Remote Customer Service Agent
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About
Alejandro C. is a customer service specialist based in Rosario, Santa Fe, Argentina, with substantial experience in digital communication channels. He specializes in written communication and provides empathetic and efficient customer support, leveraging his background as a freelance graphic designer. Alejandro manages client interactions through WhatsApp Business, addressing inquiries, estimates, project follow-ups, and post-sale support. His adept use of Meta Business Suite allows him to handle messages across Instagram and Facebook, ensuring response times of less than two hours. He excels in conflict resolution and has achieved a 95% client satisfaction rate. Alejandro is seeking a part-time remote position, available for 4-6 hours daily, where he can utilize his skills in managing multiple chats with excellent writing in Spanish for enhanced customer experiences.
Experience
Graphic Designer Freelance
null · 2021 — PresentManaged comprehensive communication with clients through WhatsApp Business, including inquiries, quotes, project follow-ups, and post-sale support. Addressed technical questions and commercial objections using clear language tailored to the client, maintaining a high level of customer satisfaction. Utilized Meta Business Suite to oversee messages on Instagram and Facebook, ensuring response times were under 2 hours. Created quick responses and templates to enhance the handling of frequent inquiries.
Skills & Expertise
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