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Alejandro D. — Mid-Level Customer Support Manager from Philippines

Alejandro D.

Mid-Level Customer Support Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Alejandro D. is a highly accomplished Team Manager with a track record of excellence in managing operations across diverse business lines such as Sales, Billing, Logistics, and Technical Support at Alorica in Pampanga. He has been recognized for his outstanding leadership as the recipient of the Best Team Leader award from 2020 to 2022 and named Star Team Manager quarterly. Prior to this role, Alejandro excelled as a Business Care Sales Representative at Startek in Makati, where his sales acumen and service expertise earned him a promotion to Subject Matter Expert. His earlier experience as a Customer Service Sales Representative at Teleperformance showcased his ability to drive customer satisfaction and revenue growth, meriting him the title of Star Agent on the United Parcel Service (UPS) account. Alejandro holds impressive skills in Microsoft Office tools like MS Word and MS Excel, along with expertise in Data Computing & Analyzing, Serving & Operations Management, and Team Management. His educational foundation includes a college education from St. Jude Institute of Technology, which bolsters his professional endeavors.

Experience

  • Team Manager

    Alorica
    Managed operations across various business lines, including Sales, Billing, Logistics, and Technical Support. Oversaw the performance of the team, ensuring the delivery of quality service and operational success.
  • Business Care Sales Representative

    Startek
    Delivered high-level sales and account care services for business clients, focusing on customer satisfaction and contributing to revenue growth.
  • Customer Service Sales Representative

    Teleperformance
    Managed client inquiries and handled inbound/outbound sales while providing a quality customer experience.

Skills & Expertise

Education

  • College
    St. Jude Institute of Technology · 2017 — 2019
  • Secondary
    Polo National High School · 2011 — 2015
  • Primary
    Pio Valenzuela Elementary School · 2001 — 2007

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