Alessandra M.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Alessandra M. is a dedicated professional with six months of experience in the food and beverage industry, specifically as a Food Server at Bills Lounge in Eastwood City. During her tenure, she delivered exceptional customer service to over 50 guests per shift, contributing to a positive dining experience and high customer satisfaction. Alessandra expertly managed customer orders and coordinated with kitchen staff during peak hours, ensuring efficiency and organization. Her proficiency in Google Workspace and Microsoft Office has enhanced her ability to provide reliable customer support and administrative services. With strengths in attention to detail and multitasking, Alessandra is prepared for roles in virtual assistance and administrative support. She holds a background in Hospitality Management from PHINMA Saint Jude College and offers flexibility in remote work environments.
Why hire me
Employers should hire me because I bring reliability, attention to detail, and genuine care for quality work. My Food Server background built real skills in customer service, communication, and staying organized under pressure, handling requests accurately and resolving concerns professionally, even during busy shifts. I'm proficient in Google Workspace, Microsoft Office, and Canva, and I adapt quickly to new tools. I take ownership of my tasks, follow through consistently, and don't need heavy supervision once expectations are clear. I'm honest about what I don't know yet, so I ask the right questions instead of guessing. I'm looking for a long-term remote role where I can grow, contribute meaningfully, and build real expertise while helping the team succeed.
Experience
Food Server
Bills Lounge · 2022 — 2022Provided exceptional customer service to over 50 guests each shift, ensuring a positive dining experience and high levels of customer satisfaction. Accurately managed customer orders and coordinated effectively with kitchen staff to maintain efficient service during busy periods. Assisted with customer inquiries and quickly resolved concerns, facilitating smooth daily operations and encouraging repeat patronage. Maintained cleanliness and organization in dining areas while collaborating with team members in a fast-paced environment, adhering to service standards.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementPHINMA Saint Jude College
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