Alex
Mid-Level Account Management Specialist
Open to offersNew to PlatformAbout
Thomas A. is a versatile professional primarily involved in customer support and account management across diverse industries such as investments, technology, and telecommunications. He earned a foundation in Multimedia Technology from ROC De Amerlanden, which equipped him with e-commerce, web design, PHP, and JavaScript skills. His recent tenure as an Onboarding Consultant at Titanedge Securities highlights his expertise in account management and pre-sales, handling approximately 40 first-time deposits monthly. Previously, at Concentrix, he generated leads for Microsoft's cloud services. At companies like Apple and TELUS International, he adeptly managed after-sales support and customer inquiries, consistently processing over 30 interactions daily. Fluent in Dutch, Thomas also displays strong proficiency in English and German, enhancing his ability to engage in multinational environments.
Experience
Onboarding Consultant
Titanedge securities · 2023 — 2023Managed accounts and conducted pre-sales through phone and email communication.Account Manager
Investment company · 2022 — 2022Handled account management and pre-sales via phone and email.Account Manager
OBR Investments · 2020 — 2021Conducted account management and pre-sales activities through phone and email.After Sales Specialist
Apple, Teleperformance · 2020 — 2020Managed after-sales inquiries from customers through phone communication.Presales Specialist
Concentrix · 2020 — 2020Generated leads and served as the first contact for presales related to Microsoft Dynamics 365, Microsoft Office 365, and Microsoft Azure cloud services.Customer Support Specialist
TELUS International · 2019 — 2020Addressed customer inquiries regarding Fitbit through phone and email.Consultant Customer Support
Sutherland Global Services · 2018 — 2019Resolved customer inquiries and managed Spotify accounts via communication channels.Outbound Sales and Contact Representative
Bidfood · 2018 — 2018Engaged in lead generation and handled pre-sales account management through outbound calls.Customer Operations Specialist
Royal Dutch Shell · 2018 — 2018Resolved client requests through various channels, including phone and email.Business Customer Service Agent
ARVATO Bertelsmann · 2017 — 2017Conducted sales for Microsoft Office products and services through customer inquiries.Order & Customer Service Representative
Johnson & Johnson · 2016 — 2016Supervised and managed customer orders in the Benelux region using SAP and CRM.Junior Central Account Manager IT
Interoute GTT · 2015 — 2015Acted as the first point of contact for SMEs in the Benelux, building long-term client relationships.Sales Representative & Commercial Advisor
ICON Communications · 2014 — 2015Managed total energy contract sales for SMB B2B in the Benelux region and utilized CRM for management.Customer Service Representative
Bluelink · 2014 — 2014Provided assistance to customers of Transavia, handling numerous calls daily.
Skills & Expertise
Education
- Multimedia TechnologyROC De Amerlanden, NL · 2003 — 2007
- VWO-4 diploma in Science and TechnologyBaarnsch Lyceum · 1996 — 2003
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