Alex B.
Senior HVAC Technician
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Alex B. is a seasoned Technical & Operations Specialist with over five years of experience in the HVAC and industrial R&D sectors. He has a proven ability to translate complex technical requirements into client-facing solutions, driven by his proficiency in diagnosing and repairing Digital Variable Multi (DVM) and Variable Refrigerant Flow (VRF) systems, including brands such as Samsung and Mitsubishi Electric. Experienced in the installation and commissioning of solar systems up to 2 MW, Alex contributes significant expertise to large-scale energy projects, having worked with major clients like MAPNA. In addition, he has a background in business operations management, notably as General Manager of Panos Pizzeria, where he optimized product management and led a team to enhance customer satisfaction. Fluent in English, Persian, and Armenian, Alex excels in cross-cultural communication and provides comprehensive technical support and customer education to ensure optimal system performance and long-term efficiency.
Experience
Technical and Operations Specialist
null · 2026 — PresentParticipated in R&D projects involving the sourcing and importing of robotic components from China. Assembled industrial equipment and performed precision polishing and laser cleaning. Provided post-sales technical support, including repairs of industrial electrical welding machines and equipment maintenance consultations.General Manager
Panos Pizzeria · 2025 — 2026Edited and engineered menus in alignment with customer preferences and revenue targets. Trained and onboarded staff, significantly reducing ramp-up time. Led daily operations focusing on customer satisfaction and effective feedback loops.HVAC Technician
Consel LLC · 2026 — PresentHandled the end-to-end installation and service of premium HVAC systems, diagnosing intricate mechanical failures to ensure optimal performance and reliability.Insurance Sales & Customer Support
Max Horizon · 2025 — 2025Managed a portfolio of over 150 clients, maintaining a high customer satisfaction rating. Drove revenue through proactive lead generation and tailored cross-selling of insurance products to meet individual client needs.Industrial Technician & R&D Support
Austen Electric · 2024 — 2025Specialized in diagnosing and repairing Digital Variable Multi (DVM) and Variable Refrigerant Flow (VRF) systems, including units from Samsung and Mitsubishi Electric. Provided consultation on equipment selection and installation location based on technical requirements.HVAC Technical Consultant & Repair Technician
Samsung · 2024 — 2025Mentored and trained fellow technicians in advanced troubleshooting and repair processes. Communicated complex technical details to clients to ensure understanding of root causes and solutions, fostering long-term client trust.Solar System Technician
Hourtaban · 2021 — 2023Played a key role in the Technical Installation Team for large-scale energy systems, contributing to the installation and commissioning of 2 MW solar systems across multiple project sites. Managed project handover to ensure systems were operational before departure and educated clients on system usage for long-term efficiency.Bar Manager
Nazdik Cafe · 2020 — 2021Managed bar operations within a high-traffic setting catering to international clientele, utilizing trilingual communication to effectively resolve service issues and build rapport.Hospitality Specialist
Ararat Library · 2020 — 2021Handled procurement, food service, and barista duties in a high-visitor environment, enhancing communication skills through daily customer interaction and service coordination.Founder & Brand Manager
Signe ClothingLaunched and managed a fashion brand, overseeing areas such as product design, marketing, and sales growth.
Skills & Expertise
Education
- DiplomaGohar