Alexander C.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Alexander C. is an experienced Support Ambassador at TDCX, supporting Airbnb operations in the hospitality industry with expertise in escalated issue resolution, complicated payments, and compliance with data privacy regulations. Previously, he served as a Reservation Specialist and Subject Matter Specialist at Sykes Asia, where he handled global hotel reservations and coached new hires to boost sales performance in the travel sector. At EMAPTA CourseHero, he worked as a Documents Processor, analyzing documents for accuracy and potential fraud while facilitating training sessions. Currently, as a Customer Service Representative at AllFilters LLC in the filtration products industry, Alexander C. resolves product inquiries and coordinates with internal teams to maintain customer satisfaction. He holds a background in Computer Engineering and Business Administration (Marketing Major) from De La Salle Araneta and the University of Mindanao.
Experience
Customer Service Representative
AllFilters LLC · 2025 — 2026Assisted customers with product inquiries, order processing, and issue resolution in a professional manner, prioritizing customer satisfaction and coordinating with internal teams to address concerns.Support Ambassador
TDCX AIRBNBProvided professional and efficient service to hosts and guests, addressing escalated issues from internal teams and managing complicated payments, refunds, and adjustments while ensuring compliance with industry regulations regarding sensitive user information.Reservation Specialist
Sykes AsiaHandled calls that required strong customer service skills for hotel reservations globally while leveraging sales expertise to achieve monthly targets.Subject Matter Specialist
Sykes AsiaGuided new hires in call handling and closing hotel reservations, adapting training to various personalities and backgrounds to enhance their efficiency and productivity as salespeople.Documents Processor
EMAPTA CourseHeroUtilized analytical skills for effective and accurate document assessment while contributing to special projects aimed at identifying fraudulent activities and training new hires on correct document tagging.
Skills & Expertise
Education
- Computer EngineeringDe La Salle Araneta · 2021 — 2023
- Business Administration Major in MarketingDe La Salle Araneta · 2012 — 2014
- Degree not specifiedUniversity of Mindanao · 1999 — 2002
- Degree not specifiedAdamson University · — — 1998
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