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Alexander J. — Mid-Level Customer Service Representative from Philippines

Alexander J.

Mid-Level Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Alexander S. is an experienced professional with a Bachelor of Science in Business Administration, majoring in Marketing Management from Assumption College of Davao. His diverse background includes roles in the cosmetics and beauty e-commerce sector as an email support freelancer for IL MIKIAGE, as well as customer service experience in the dental healthcare industry with OP360 supporting Henry Schein. Prior to this, Alexander held positions as a HILTON hospitality representative at Sutherland Global, a virtual assistant and dispatcher in the logistics domain for Budget Van Lines, and multiple customer service roles for AT&T and Comcast Xfinity at VXI and IBEX Davao. He is adept at customer service, technical support, email support, and hospitality operations across telecommunications, logistics, and hospitality industries, with proven recognition as a top-performing agent in mobility account services.

Experience

  • Customer service

    OP360 · 2025 — 2026
    Provided customer service for Dental health care at Henry Schein, addressing client inquiries and supporting patient needs.
  • HILTON Hospitality representative (Frontdesk/Receptionist)

    Sutherland Global · 2024 — 2025
    Performed frontdesk and receptionist duties as a hospitality representative for HILTON, facilitating guest check-in and general guest services.
  • Email support

    IL MIKIAGE · 2023 — 2024
    Handled email support tasks within the cosmetics, beauty, and personal care industry for the e-commerce operations of the company.
  • Virtual assistant

    Budget Van Lines · 2023 — 2024
    Supported logistics and dispatcher functions as a virtual assistant, managing administrative and coordination tasks.
  • Technical representative

    VXI Centrale Davao · 2021 — 2022
    Provided customer service and technical support for Comcast, Xfinity Northeast Division, addressing technical issues for clients.
  • Customer service and sales mobility account

    VXI SM annex · 2020 — 2021
    Managed AT&T customer service and sales for a mobility account, handling customer communications and service requests.
  • Customer service Agent

    IBEX Davao · 2019 — 2020
    Operated as an AT&T customer representative Rc1, responding to customer inquiries and resolving service concerns.

Skills & Expertise

Education

  • Bachelor of Science and business Administration Major in Marketing Management
    Assumption College of Davao · — — 2019

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