Alfie M.

Alfie D. is a seasoned Virtual Assistant based in Navotas City, Philippines, with over a decade of experience in both remote and office-based roles. He demonstrates a strong capability in order management, quality assurance, and client-facing operations. Alfie has honed his skills in data entry, reporting, and managing emails and tickets using platforms such as Salesforce and Zendesk. He has effectively led teams, streamlining processes and ensuring high levels of accuracy even under tight deadlines. Previously, as a Client Operations Specialist, Alfie managed comprehensive operations for an IT solution provider in the EMEA region, overseeing order placement and logistics coordination. His versatility extends to quality assurance roles where he monitored compliance and identified improvements across health, beauty, and e-commerce sectors. Alfie is pursuing a Bachelor of Science in Computer Science from STI College Recto, evidencing his commitment to continuous learning and excellence in client communication and problem-solving.