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ali M. from Egypt

ali M.

Egypt 6+ years
Open to offersNew to Platform
Languages
EnglishArabic
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About

Ali M. is an accomplished IT Support Specialist based in Cairo, Egypt, with a robust career offering comprehensive experience in IT support, operations management, and high-level sales. At Al Abd Company, he manages and maintains printer infrastructure and IP configurations, and he excels in configuring Microsoft Office deployments using advanced tools. His expertise extends to troubleshooting Windows domain networks and maintaining various commercial hardware. Previously, at Glass Code, he handled accounting tasks and HR operations, ensuring smooth project deliveries through efficient procurement and fleet management. In his sales roles at Mobilaty and Vodafone, Ali consistently exceeded sales targets, providing expert knowledge in consumer electronics and telecommunications services. His foundational experience includes delivering exceptional customer service at Xceed and conducting effective market research in real estate with Abraj. Holding a Bachelor of Commerce from Helwan University, Ali M. couples his technical acumen with professional fluency in both Arabic and English.

Experience

  • IT & Maintenance Specialist

    Al Abd Company · 2025 — Present
    Managed and maintained the printer infrastructure and IP configurations across multiple company branches. Configured and managed multi-device Microsoft Office deployments using advanced deployment tools and XML configuration files. Resolved user-switching network disconnections associated with Windows domain network accounts and configured commercial hardware, including PC setups, network printers, and barcode scanners. Delivered high-quality daily technical support to minimize operational downtime.
  • Accountant, HR & Operations Officer

    Glass Code · 2023 — 2025
    Handled daily accounting tasks and managed procurement processes, including supplier negotiations. Oversaw HR duties, including workforce supervision, employee follow-ups, and attendance tracking. Supervised fleet movement and vehicle logistics, coordinating operations for timely project deliveries.
  • Senior Sales Representative

    Mobilaty · 2020 — 2022
    Promoted consumer electronics and technology products, consistently achieving and surpassing monthly sales targets. Provided expert product knowledge while building long-term client relationships and managing store inventory. Addressed customer inquiries and resolved complaints effectively.
  • Senior Sales Representative

    Vodafone · 2018 — 2020
    Promoted telecommunications services and corporate solutions, effectively selling mobile devices. Delivered high-quality customer experiences and managed account renewals while consistently meeting sales KPIs and driving retail performance.
  • Customer Service Representative

    Xceed · 2017 — 2018
    Handled inbound customer inquiries, effectively resolving service issues and providing technical troubleshooting. Maintained high customer satisfaction ratings in a fast-paced call center environment.
  • Sales Representative

    Abraj Real Estate Marketing · 2016 — 2016
    Conducted market research and engaged potential clients for property sales and marketing. Managed property viewings and assisted clients with the leasing and buying processes.

Skills & Expertise

Education

  • Bachelor of Commerce
    Helwan University · — — 2012

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