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ALI M. — Senior Customer Experience and Logistics Specialist from Pakistan

ALI M.

Senior Customer Experience and Logistics Specialist

Pakistan No experience yet
Open to offersNew to Platform
Languages
EnglishUrduArabic
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About

Ali M. is a seasoned Customer Experience (CX) and Logistics Specialist with over six years of significant contribution to Aramex Logistics in the KSA Market. Bringing expertise in reverse logistics (RMA) management, e-commerce order tracking, and customer support operations, Ali has adeptly managed operations for global platforms like Amazon and Noon. His proficiency in English and Arabic enables him to navigate complex delivery and operational challenges, offering seamless service to international clients. As a Senior Support Operations & Logistics Executive, he expertly conducted new hire training on technical CRM tools, managed multi-channel support to boost First Contact Resolution, and optimized resources by coordinating real-time ticket assignments. Ali's strategic collaboration with warehousing and transit facilities ensured the elimination of package bottlenecks, adhering to stringent shipping deadlines. He holds a Bachelor of Arts from Allama Iqbal Open University in Pakistan.

Experience

  • Senior Support Operations & Logistics Executive

    Aramex Logistics · 2016 — 2022
    Conducted technical onboarding and mentored new team members on operational workflows, CRM tools, and ticketing platforms. Addressed customer inquiries and disputes through various international channels, including phone, email, and WhatsApp, to achieve optimal First Contact Resolution. Oversaw the entire RMA process for significant clients such as Amazon and Noon, which included generating tracking labels and coordinating the retrieval of damaged goods. Allocated field service tickets to courier resources and engineers using real-time location data to enhance delivery efficiency. Engaged in extensive collaboration with warehouse management and transit facilities to streamline package handling and meet shipping deadlines.

Skills & Expertise

Account ManagementQuickbooks

Education

  • Bachelor of Arts
    Allama Iqbal Open University

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