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Alice N. — Mid-Level Administrative and CRM Specialist from Kenya

Alice N.

Mid-Level Administrative and CRM Specialist

Kenya 2-3 years
Open to offersNew to Platform
Languages
EnglishArabic
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About

Alice N. is a proficient Virtual Assistant with over four years of experience providing comprehensive administrative and CRM support to business owners and healthcare professionals. Based in Nairobi, Kenya, she excels in salesforce administration, calendar and inbox management, and travel coordination. At Small Steps Mental Clinic, Alice leverages her expertise in CRM management and project coordination tools like Trello and Asana to enhance operational efficiency and maintain a 95% task completion rate. She is adept at creating reports and dashboards, ensuring timely responses to client inquiries, and handling confidential information. Her technical proficiency includes Google Workspace, Microsoft Office, Salesforce, Canva, and Power BI. Through her meticulous organizational skills, Alice has contributed to a 20% increase in client productivity and significant improvements in inventory management at Dr. Magua Dental Clinic.

Experience

  • Virtual Assistant

    Small Steps Mental Clinic · 2021 — Present
    Managed calendars, email inboxes, and digital filing systems to enhance daily operations. Addressed client inquiries through email and messaging platforms in a timely and professional manner. Prepared, formatted, proofread, and organized reports, presentations, and internal documents. Utilized project management tools like Trello and Asana to track deadlines and assignments. Scheduled and published social media content to ensure consistent online engagement while maintaining strict confidentiality of client records.

  • Personal Assistant

    Waelsubghah · 2020 — Present
    Delivered high-level administrative support, facilitating an increase in client productivity. Oversaw calendars, appointments, and task prioritization, ensuring efficient time management. Achieved a 95% on-time completion rate for all assigned tasks. Managed travel arrangements, including flights, accommodations, and itineraries, while handling confidential information and personal requests with care.

  • Secretary

    Dr. Magua Dental Clinic · 2019 — 2020
    Scheduled patient appointments to minimize wait times and maintained precise patient records alongside clinic documentation. Managed inventory of dental supplies, ensuring improved availability. Supported front-desk operations while enhancing patient communication.

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