Alice

Alice T. brings over two years of experience in customer service, with demonstrated expertise across diverse industries. Currently based in Narok, Kenya, she has excelled in roles ranging from Customer Support Specialist to House Keeping Team Lead. At Tumbi Hotel tapestry by Hilton in Dubai, Alice led a team of 15 in maintaining high housekeeping standards while ensuring customer needs were paramount. Her tenure at Marriott Mara Lodge in Kenya saw her boost customer satisfaction to 95%, handling an impressive average of 70 daily inquiries. Previously, at Premier Care, her initiative led to a 30% increase in customer feedback response rates, significantly contributing to the team's performance. Alice has also honed her skills in database management during her work as a Quality Improvement Associate at University Research Co. in Tanzania. Academically, she possesses a Baccalaureate in Project Administration/Management from Cambridge International College, UK, with a strong grounding in business finance and project leadership. Her IT skills include proficiency in Microsoft Office and database software like SPSS, complemented by fluency in English and Swahili.