Aliesha C.

Aliesha C. is a Belize-based Customer Support and Back Office Professional with nearly three years of experience in high-volume customer interactions. She has demonstrated proficiency in handling customer communication via phone, email, and chat, ensuring both service quality and productivity targets are met. Aliesha specializes in claims processing, leveraging CRM systems for seamless data entry and administrative support, while thriving in fast-paced environments. During her tenure at Transparent BPO, she managed up to 100 customer cases daily and resolved issues related to claims, returns, and customer accounts. Her ability to process detailed data entry and maintain organized records underlines her effective time management and multitasking skills. With a strong focus on professional communication, she collaborates efficiently with internal teams to ensure the timely resolution of customer and supplier concerns. Aliesha is fully equipped for remote work, supporting both domestic and international clients with her strong verbal and written English communication skills.