Aliyah A.
Junior Customer Service Administrator
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About
Aliyah A. is a dedicated and customer-focused Customer Service Administrator based in Lagos, Nigeria. She brings significant expertise in Customer Service & Client Relations, complaint handling, and administrative support to her role. Aliyah has proven her ability to efficiently handle customer inquiries, resolve complaints, and maintain high customer satisfaction, contributing to smooth organizational operations. Her proficiency in Microsoft Office tools such as Word, Excel, and Outlook aids in her ability to manage and update customer records, support daily operations, and collaborate effectively with team members. Aliyah is pursuing a B.Sc. in Telecommunication Science from the University of Ilorin, further enhancing her expertise in communication and service. Fluent in both English and Yoruba, she is known for her strong organizational and problem-solving skills, making her a valuable asset in fast-paced environments.
Experience
Customer Service / Administrative Support (Entry-Level)
nullAddress customer inquiries through phone, email, or face-to-face interactions. Aid in the resolution of complaints by providing suitable solutions. Accurately maintain and update customer records. Assist with daily administrative tasks including filing, scheduling, and documentation. Collaborate with team members to facilitate effective service delivery. Efficiently handle multiple tasks in a dynamic environment.
Skills & Expertise
Education
- Bachelor of Science in Telecommunication ScienceUniversity of Ilorin · 2023 — Present
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