Allen F.

Allen C. is a seasoned Customer Service Representative with extensive experience in the retail and healthcare sectors. At ResultsCX in Lipa City, Batangas, Allen excelled in resolving customer inquiries related to products, pricing, and promotions, as well as managing purchases, returns, and exchanges. This role demanded a high degree of professionalism and troubleshooting skills to maintain customer satisfaction. Transitioning to Teletech, Allen further honed his expertise in the healthcare domain by assisting clients with insurance benefits, eligibility, and claims, while adhering to HIPAA regulations. Most recently, Allen supported a roadside assistance account at Collective Solution, efficiently dispatching services and reassuring stranded drivers. His role as a Collection Specialist/Officer at a manpower services agency further broadened his skill set, focusing on recovering outstanding debts and managing accounts. With a Bachelor's degree in Biology from Laguna State Polytechnic University, Allen demonstrates strong analytical skills and a deep understanding of customer needs, with proficiency in both Tagalog and English.