Allen S.
Senior Customer Support Specialist
Open to offersNew to PlatformAbout
Allen G. S. is an experienced Customer Service Professional with over eight years in diverse service sectors including logistics, order processing, and travel. Known for his prowess as a Customer Happiness Champion at Sendle with ZZ Connect Inc., he managed customer support, retention, escalation management, and service recovery in remote setups for the Australia account. Allen has demonstrated skill across multiple platforms such as Freshdesk and Zendesk, spearheading initiatives to address parcel tracking and delivery issues while maintaining robust customer relations. His tenure as a Consumer Care Specialist with Stanley 1913 and Pizza Hut emphasized resolution of complex issues via voice, email, and chat. His specialization includes handling escalated booking issues and service recovery as a Senior Travel Associate for Cathay Pacific and United Airlines. A graduate in Mass Communication from Cagayan State University, Allen has honed his technical expertise in tools like Amadeus, Sabre, and Google Workspace, consistently delivering high-quality service and achieving performance targets.
Experience
Client Relations Rep
APA Financial · 2026 — 2026Served as the main contact for clients involved in tax and financial consultations via phone and email. Coordinated the documentation process and maintained precise records while ensuring client confidentiality.Consumer Care Specialist
Pizza Hut · 2022 — 2023Handled customer inquiries through chat, email, and callbacks; resolved issues concerning order placement, menu inquiries, and modifications while ensuring high service quality during peak hours.Senior Travel Associate (Tier 2)
Cathay Pacific · 2020 — 2022Managed escalated booking issues and assisted agents with complex customer problems. Provided support for flight bookings and changes via voice communication, while maintaining customer satisfaction during high-demand periods.Travel Associate
United Airlines · 2018 — 2020Addressed a high volume of customer calls daily, specifically during cancellations and operational irregularities. Ensured accuracy and compliance with performance objectives while managing flight-related inquiries.
Skills & Expertise
Education
- AB Mass CommunicationCagayan State University - Carig Campus · 2012 — 2017
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