Allyza J.
Freelance
Actively lookingNew to PlatformAbout
Allyza Joy C. is an adaptable professional based in Manila, Philippines, with a background in customer service, bookkeeping, and administrative support. She possesses expertise in QuickBooks Online, record management, and client assistance, supported by a foundation in accountancy. Her career includes a role as a Customer Service Representative for Capital One, where she investigated unauthorized debit card transactions, ensuring compliance with financial regulations. Previously, she worked for Barclaycard US, negotiating payment arrangements and maintaining customer satisfaction. Allyza also acquired retail experience as a cashier at SM Supermarket, managing POS systems and balancing cash drawers. Her academic credentials include a BS in Accountancy from STI College, supplemented by certifications in QuickBooks and bookkeeping, further solidifying her financial acumen.
Experience
Customer Service Representative
Capital One (via Foundever) · 2025 — 2025Investigated reports of unauthorized or suspicious debit card transactions while analyzing transaction history, customer data, and security alerts to assess claim validity. Ensured adherence to company policies and financial regulations throughout the investigations.Customer Service Representative
Barclaycard US (via Alorica) · 2022 — 2023Negotiated payment arrangements and provided solutions to customers with overdue credit card accounts. Assisted clients with account details, balances, and payment options while maintaining accurate documentation in CRM systems and consistently achieving performance targets for customer satisfaction and resolution rates.Cashier
SM Supermarket · 2021 — 2021Processed cash, card, and mobile transactions accurately using POS systems. Addressed customer inquiries and ensured excellent service during checkout, while also balancing cash drawers and preparing end-of-shift reports.Accounting Clerk (Intern)
Municipal Land Tax Division · 2020 — 2020Accurately entered taxpayer information into the municipal tax database and organized land tax records, receipts, and assessments in both digital and physical formats.
Skills & Expertise
Education
- Bachelor of Science in AccountancySTI COLLEGE · 2022 — 2025
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