Alma E.

Not specified

• Associate – Account Management

  VXI Global Philippines · 2024 — 2026
  Managed account activities from a client perspective.

• TSR/CSR (Blended)

  Sutherland Global Service · 2024 — Present
  Performed voice and non-voice activities, including inbound and outbound calls, along with chat, email, and back-office support.

• Associate – Account Management

  Sutherland Global Service · 2019 — 2021
  Oversaw client account interactions and maintained communication with customers.

• Technical Support – Engineer

  Movate formerly CSS Corp · 2019 — 2019
  Provided technical support and resolved engineering inquiries.

• Technical Support Representative

  Sykes Philippines · 2019 — 2019
  Assisted customers with technical issues and provided troubleshooting support.

• Customer Service Associate II

  Concentrix formerly Convergys · 2017 — 2018
  Engaged with customers to address inquiries and resolve issues.

• Customer Service Representative

  Foundever formerly Sitel · 2016 — 2017
  Handled customer service calls and facilitated support across various channels.

• Technical Consultant (Public Affairs)

  Mayor’s Office, LGU-Infanta Pangasinan · 2016 — 2016
  Provided technical consulting services in the public affairs sector.

• Jr Member Service Representative

  Social Security System – Iba Zambales Branch · 2010 — 2014
  Assisted members with inquiries and provided guidance on services.

• Service Bureau Clerk

  Social Security System – Iba Zambales Branch · 2008 — 2010
  Managed clerical tasks and supported service delivery.

• Contract Analyst

  Straive formerly SPI Technologies · 2006 — 2007
  Analyzed contracts and maintained documentation in the system.

• Information Clerk

  Dagupan Doctors Villaflor Memorial Hospital · 2005 — 2006
  Provided information and assistance to patients and visitors.

• Admin Assistant – TB DOTS

  Dagupan Doctors Villaflor Memorial Hospital · 2005 — 2005
  Supported administrative tasks for the TB DOTS program.

• Data Encoder

  PhilHealth/PHIC Dagupan
  Encoded data for the organization under a 9-month contract.

• Master in Business Administration

  St. Louis University · — — 2005
• Bachelor of Science in Commerce major in Banking and Finance (with Accounting units earned)

  St. Louis University · — — 2003