Alni W.
Junior Airport Operations Executive
Open to offersNew to PlatformLanguages
EnglishIndonesian
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About
Alni W. is a professional with over two years of experience in administrative and operational roles, particularly in customer service. She previously worked as a Customer Service staff, where she adeptly handled inquiries, resolved issues, and maintained customer satisfaction, even when under pressure.
Experience
Customer Service Staff
PT Layanan Teknologi Kesehatan · 2022 — 2024Conducted analysis of patient satisfaction metrics, including Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT), for doctor consultation and home healthcare services. Monitored and coordinated teleconsultation and healthcare service processes to ensure timely and high-quality patient care delivery. Collaborated with doctors, nurses, and operational teams to improve patient experience and service efficiency. Managed patient feedback through direct interaction and call services to identify service improvement opportunities. Ensured smooth operational workflow and effective communication between medical staff and patients during consultation and home service processes. Supported patient experience initiatives by maintaining service quality standards and resolving patient-related concerns efficiently
Skills & Expertise
Education
- Bachelor Degree of Sience CommunicationTama University · 2013 — 2017
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