Althea N.
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Althea Nicole N. is an experienced Customer Service Representative with a background in supporting customer inquiries and resolving complaints in the business process outsourcing sector, specifically at Concentrix from 2023 to 2024. She has handled both inbound and outbound communication, processed orders and billing concerns, and consistently maintained high customer satisfaction ratings. Additionally, Althea Nicole N. has completed Amazon product research training, where she analyzed market demand, competition, and profitability for trending products, organizing data efficiently using spreadsheets. Her expertise extends to data entry, administrative support, and proficient use of Google Workspace and Microsoft Office in remote work environments. She is currently pursuing a Bachelor of Science in Psychology at Our Lady of Fatima University.
Experience
Customer Service Representative
Concentrix · 2023 — 2024Managed inbound and outbound customer interactions. Addressed complaints and offered solutions in a timely manner. Handled processing of orders, billing inquiries, and updates to accounts while ensuring high levels of customer satisfaction.Customer Service Representative
Company not specifiedFocused on supporting customers through their inquiries. Resolved issues and provided assistance efficiently. Engaged in various customer service tasks to maintain a positive experience.
Skills & Expertise
Education
- Bachelor of Science in PsychologyOur Lady of Fatima University · 2021 — 2024
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