Althea I.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Althea S. has demonstrated a strong command of technical support and customer service within various industries, including telecommunications and customer engagement services. Her role as a Virtual Assistant specializing in route planning and customer service has showcased her ability to manage local area logistics efficiently, anticipate traffic patterns, and optimize schedules to enhance service delivery. As a Technical Support professional with Teletech and Concentrix, Althea has been instrumental in troubleshooting technical issues while collaborating closely with field technicians to resolve customer challenges effectively. Her background in data analysis and proficiency in handling customer inquiries has been critical in driving customer satisfaction and loyalty. Althea is currently pursuing a Bachelor's in Industrial Technology with a major in Computer Technology at Lapu-Lapu City College, thereby expanding her technical expertise. Her commitment to continuous growth is evidenced by her academic endeavors and professional experiences in Lapu-Lapu City, Cebu.
Experience
Virtual Assistant – Route Planner and Customer Service Representative
null · 2024 — 2025Possess knowledge of the local area and routes, including traffic patterns. Effectively schedule routes to maximize efficiency and minimize wait times for on-time pick-ups and drop-offs. Review data from previous trips to identify improvements and communicate updates to clients regarding ETAs and schedule changes.Technical Support
Teletech, IT Park, Cebu · 2024 — 2024Assist customers with technical concerns by providing troubleshooting instructions. Work in collaboration with field technicians to address and resolve customer issues while ensuring customer success in ambiguous situations.Customer Service Representative
Results CX, Mactan Newtown, Mactan, Lapu-Lapu City · 2024 — 2024Serve as the main contact for customers, responding to inquiries via phone and resolving issues in a timely manner. Adhere to established processes while maintaining customer loyalty through integrity and accountability.Technical Support
Concentrix, Mactan Newtown, Lapu-Lapu City · 2021 — 2023Support customers with their technical issues by providing detailed troubleshooting instructions. Collaborate with field technicians to ensure successful resolution of customer concerns, focusing on customer success in every interaction.
Skills & Expertise
Education
- Bachelor’s in Industrial Technology, Major in Computer TechnologyLapu-Lapu City College · 2025 — Present
- Science, Technology, Engineering and MathAsian Learning Center Pajo · 2018 — 2020
Interested in this professional?
Sign in as an employer to save this profile or invite Althea I. to a job.
Sign in as an employer