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Althea V. from Philippines

Althea V.

Philippines No experience yet
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EnglishTagalog
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About

Althea V. is a versatile freelancer with substantial experience in Customer Service and HR Recruitment. With a Bachelor’s degree in Psychology from Far Eastern University Manila, Althea leverages her deep understanding of human behavior to build effective relationships, whether assisting senior citizens at UnitedHealthcare or managing customer inquiries in the telecommunications sector with Teletech and Concentrix. Her adeptness in adapting swiftly and learning new skills is complemented by her proficiency in Microsoft Office and graphic design. Althea's recent engagements have included roles as a Customer Service Representative where she provided support in medical billing, transportation bookings, and telco service upgrades. In addition, her recruitment experience spans from initial screening to job onboarding at organizations like Starjobs Executive Search Corporation, demonstrating her capability in talent sourcing and recruitment support. Althea is also known for her administrative skills, excelling in documentation, timekeeping, and employee management. Her comprehensive skills make her an asset in any customer service or recruitment setting.

Experience

  • Recruitment Intern

    Starjobs Executive Search Corporation · 2026 — 2026
    Sourced candidates for various technical positions through social media and LinkedIn. Engaged in benchmarking while maintaining a database of qualified candidates for ongoing recruitment needs. Developed publication materials for job postings and recruitment campaigns and conducted initial interviews, preparing synopses for applicant assessments.
  • Customer Service Representative (Chat Support)

    Cable Box Office Shows & Systems Corporation · 2024 — 2024
    Reported directly to the HR Manager, assisting in tasks such as drafting and proofreading job descriptions for company employees. Managed applicant sourcing through platforms like Indeed, Jobstreet, Facebook, and other social media sites, conducted initial resume screenings, and administered position tests. Handled 201 files, performed job onboarding, and recorded employee attendance and overtime.
  • Customer Service Representative (Seasonal)

    UnitedHealthcare · 2022 — 2023
    Acted as an advocate for senior citizens and persons with disabilities, assisting with concerns related to medical data information, billings, and services. Responded to inquiries about healthcare plans and services while facilitating transportation bookings for customers to medical facilities and scheduling appointments for check-ups.
  • Customer Service Representative

    Teletech | Five E-com · 2023 — 2023
    Provided voice and non-voice support as a customer representative in a telecommunications company based in Singapore. Addressed customer inquiries on monthly plans, promotions, and inclusions. Offered and sold plans and devices, evaluated customer needs for plan upgrades, and processed account-related issues efficiently.

Skills & Expertise

Education

  • Bachelor of Science in Psychology
    Far Eastern University Manila
  • Humanities and Social Sciences
    University of Santo Tomas Legazpi

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