Alvie G.
Junior Cold Caller and Customer Support Specialist
Open to offersNew to PlatformAbout
Alvie F. is an experienced Customer Support Specialist and proficient in Social Media Management, having worked with Panasiatic Solutions Inc. and The Lending Group, respectively. His career from February 2015 to May 2026 features significant roles such as primary customer contact, addressing queries, and enhancing client experiences via adept guidance and CRM systems. In the financial sector, Alvie supported financial advisors by making upwards of 250 calls daily, setting appointments, and spearheading follow-ups. He responsibly managed social media profiles, ensuring branding and communication consistency, while actively engaging with audiences to cultivate partnerships and secure leads. His technical versatility extends across platforms such as Windows, Google Workspace, and Zoom, supporting seamless communication and operational excellence. Alvie F. holds a Bachelor of Arts in English Language from La Consolacion College, signifying a robust linguistic foundation in his professional endeavors.
Experience
Cold Caller | Appointment Setter | Social Media Management
The Lending Group · 2023 — 2026Conducted over 250 calls daily to assist financial advisors in scheduling appointments with clients. Followed up via calls and emails to confirm client attendance for meetings. Managed track records and engaged with the audience on social media platforms to foster relationships and partnerships. Maintained social media profiles to ensure consistent branding, posting content regularly, handling audience interactions, and capturing leads. Identified potential realtors, reached out via phone, and arranged appointments for mortgage brokers. Contacted prospective homebuyers referred by realtors to assess their interest in mortgage options.Customer Support Specialist
Panasiatic Solutions Inc. · 2015 — 2023Acted as the main point of contact for customers, efficiently addressing inquiries and concerns. Provided solutions by listening to customer issues and collaborating with other departments when necessary. Leveraged extensive product knowledge to guide customers accurately. Assisted in managing order processing, payments, and shipment tracking for a smooth customer experience. Handled customer complaints with empathy and aimed to transform negative experiences into positive resolutions. Educated customers regarding product features to enhance satisfaction. Identified upselling opportunities based on customer preferences and performed follow-ups to ensure issues were resolved and feedback was collected. Utilized CRM systems to document interactions and maintained customer profiles while escalating complex issues to supervisors when required.
Skills & Expertise
Education
- Bachelor of Arts in English languageLa Consolacion College · 2020 — 2021
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