Alvin C.
Open to offersNew to PlatformAbout
Alvin C. is an experienced Customer Service Representative and Intake Specialist with a background in business process outsourcing, legal services, and virtual assistance. At iQor and TELUS International, he supported large-scale omnichannel BPO operations for clients including T-Mobile and Airbnb, efficiently resolving inquiries, improving account recovery, and assisting in team development. At Jackson Brown Law Firm, he managed client intake by gathering essential information, scheduling consultations, and maintaining CRM records to streamline the onboarding of high-stakes litigation clients. With specialized training in graphic design, CRM management, and Microsoft 365, Alvin C. combines hands-on experience in customer engagement, technical troubleshooting, and administrative support across telecommunications, legal services, and the digital economy.
Experience
Intake Specialist
Jackson Brown Law Firm · 2025 — 2026Managed initial client interactions by gathering crucial information and assessing their needs. Responsibilities included answering calls, scheduling consultations, and entering data into the CRM, while guiding clients through the next steps of the process.Customer Service Representative
IQOR- RMS collect · 2022 — 2025Served as a Customer Service Representative focused on the T-Mobile account, resolving customer issues and ensuring high standards of service. Undertook various ad hoc tasks that supported team initiatives, prioritized technical support, and fostered leadership within the service environment.Customer Service Representative
iQor · 2021 — 2022Provided customer service support for the T-Mobile account, effectively resolving inquiries and delivering high-quality service. Additionally, engaged in various ad hoc responsibilities to enhance team development, focusing on technical support and leadership to improve service standards.Customer Service Representative
TELUS International · 2022 — 2022Functioned as a Customer Service Representative for the Telus International account, addressing inquiries and ensuring exceptional service while promoting solutions within the Airbnb campaign. Participated in additional tasks to support team growth, emphasizing performance improvement and service excellence.
Skills & Expertise
Education
- Diploma in Production TechnologyNational College of Science and Technology · 2008 — 2010
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