Hire Alvin C.: Compliance officer from Philippines

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About

I have over 7 years of experience in BPO roles, including Administrative Assistant, Customer and Technical Support, Sales, Cold Calling, Appointment Setting, and Order Processing, as well as 6 years of experience as a Remote Freelance Virtual Assistant.

Throughout my career, I have handled chats, emails, social media, and both inbound and outbound calls. I assist customers with inquiries, complaints, orders, returns, and reservations, and I also support sales-related tasks when required.

Why hire me

With my experiences, I am confident in my ability to contribute effectively to your team. I am a fast learner, adaptable, and able to work efficiently with minimal supervision.

Experience

Admin Specialist
Cloudstaff Inc. · 2024 — 2026
➢ Organize and prioritize calendars, appointments, and reservations for members. ➢ Handle incoming calls, emails, and other correspondence, routing them to appropriate personnel as necessary.. ➢ Coordinate and implement travel procedures, including booking flights, accommodations, and ground transportation. ➢ Communicate with travel vendors to secure the best rates and resolve any issues that may arise.
General Customer Service/Cold Caller.
Smile and Shine Cleaning Solutions. · 2022 — 2024
➢ Answers inbound sales calls directly from prospective and/or existing customers. ➢ Builds rapport with customers by probing for needs and recommending appropriate cleaning solutions. ➢ Makes outbound calls to existing customers for upsell opportunities. ➢ Accepts orders, closes sales, maintains customer records, and completes required documentation. ➢ Managing cleaners (employees) ➢ Hiring cleaners (employees) ➢ Scheduling clients using Bookingkoala CRM ➢ Other admin tasks