Alvin L.

Alvin L. is a seasoned Customer Service Representative based in Davao City, Philippines, holding a Bachelor of Science in Electrical Engineering from the University of Mindanao. With experience in inbound and outbound customer service, he has demonstrated proficiency in Appointment Setting & Calendar Management, handling inquiries, and maintaining professionalism. At SixEleven Global Services and Solutions, he managed patient calls for appointment scheduling, coordinated impound and towing requests as a dispatcher, and resolved financial concerns regarding tax relief as a customer service representative. Known for his capability to work in fast-paced environments, Alvin effectively employs tools like Microsoft Office and Google Workspace alongside several CRM platforms such as Zoho CRM and ViciDial. His work with Manila Marketing Group honed his skills in conducting outbound calls to qualify business leads and handle objections, reinforcing his ability to deliver customer-focused solutions with precision.