Alyanna C.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Alyanna C. is an experienced Customer Service Representative with a demonstrated history in the contact center, BPO, travel, telecommunications, and educational services industries. At EPERFORMAX CONTACT CENTERS & BPO, she resolved complex billing and Level 1 technical issues related to mobile devices through phone and live chat, managed multiple conversations simultaneously, retained customers via de-escalation & conflict resolution, and accurately documented all actions in compliance with company policies. At TELEPERFORMANCE CEBU (Expedia Sales), she efficiently planned and booked full travel itineraries, met sales targets, managed high call volumes, and provided tailored recommendations. Most recently at INTOUCHCX for the CollegeBoard SAT Weekend Services, Alyanna C. demonstrated data entry & reporting expertise, guiding students and families through complex registration processes with 100% data accuracy and adherence to performance metrics.
Experience
COLLEGEBOARD SAT WEEKEND SERVICES
INTOUCHCX · 2025 — 2026Managed high-volume data associated with student advocacy and demonstrated expertise in guiding students and families through intricate registration processes. Maintained 100% data accuracy while meeting performance metrics, aligning student needs with institutional requirements for optimal academic placement and testing conditions.CUSTOMER SERVICE REPRESENTATIVE
EPERFORMAX CONTACT CENTERS & BPO · 2018 — 2020Handled and resolved complex billing and Level 1 technical issues related to mobile devices via phone and live chats. Managed multiple chat sessions simultaneously while de-escalating customer complaints and exploring opportunities for plan upgrades and services. Ensured compliance with company policy through accurate documentation of all work.Expedia Sales
TELEPERFORMANCE CEBU · 2017 — 2018Planned and booked comprehensive travel itineraries, including flights, hotels, and packages while offering personalized recommendations. Achieved sales targets by maximizing bookings and promoting advantageous deals, managing a high volume of calls to maintain accuracy in customer travel arrangements.
Skills & Expertise
Education
- Bachelor of Science Major in FinanceUniversity of San Jose Recoletos · 2014 — 2016
- Bachelor of Science Major in Marketing ManagementUniversity of San Jose Recoletos · 2012 — 2016
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