Alysa G.

I have 7 years of combined experience, with 2 years as an Executive Assistant and 5 years in the BPO (Call Center) industry. I began supporting a CEO/Founder based in Australia as an Administrative Assistant, where I handled customer service across multiple platforms, managed email and calendar scheduling, coordinated appointments, created marketing materials, and tracked inventory. I later advanced to Executive Assistant, taking on broader responsibilities such as invoice tracking, document preparation, social media scheduling, community engagement, ad campaign execution, franchise lead generation, and recruitment. These contributions supported brand growth, streamlined operations, and enhanced overall efficiency.

In my BPO career, I delivered excellent customer support across phone, email, and chat, managing inbound and outbound calls, sales, complaint resolution, and guiding customers through troubleshooting with empathy and professionalism. I was promoted to Back Office Supervisor, where I managed staff, monitored performance, and oversaw operational tasks. I then transitioned into a Real-Time Analyst role, monitoring queue performance, preparing reports, and ensuring compliance with service level agreements. Before departing Call Center, I was promoted to Workforce Management Scheduler Analyst, where I created schedules, managed staffing and forecasting, facilitated meetings, and coordinated closely with operations to maintain service levels and productivity.

My combined background has strengthened my communication skills, adaptability, and problem-solving abilities. I am effective in both client-facing and administrative roles, consistently supporting operational excellence across remote and international teams while contributing to organizational growth.