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Alyssa B. — Senior Account Coordinator from Philippines

Alyssa B.

Senior Account Coordinator

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Alyssa B. is a proficient Account Coordinator and Customer Service professional based in Baliuag, Bulacan, Philippines. With a strong background in client support and administrative operations, she specializes in maintaining accurate records and managing communications. Her technical proficiencies include Microsoft Excel, Google Workspace, and CRM systems, which she effectively leverages to support business operations. Currently serving as a Senior Account Coordinator at Delegate CX, Alyssa coordinates client orders and maintains inventory and supplier records, ensuring timely project completion through effective supplier communication. Her previous experience as a Customer Service Associate for ECXperience involved supporting U.S.-based commercial business accounts and handling billing and account concerns via email and ticketing systems. Alyssa holds a Bachelor of Secondary Education majoring in English and is a licensed professional teacher, celebrated for her academic excellence as a Dean's Lister.

Experience

  • Senior Account Coordinator

    Delegate CX · 2024 — Present
    Coordinated client orders and managed supplier communications, ensuring timely project execution and accurate order tracking. Developed proposals, quotations, and presentations for clients. Maintained precise inventory and supplier documentation while liaising with vendors about orders and deliveries. Monitored project progress and communicated updates to stakeholders. Executed administrative and data-entry tasks.
  • Customer Service Associate

    ECXPERIENCE · 2022 — 2023
    Assisted commercial business accounts via email and ticketing systems, addressing billing, scheduling, and account inquiries. Updated customer records and collaborated with U.S.-based client teams. Documented interactions with customers and their resolutions.
  • Customer Service Representative

    Foundever · 2021 — 2022
    Managed account, billing, and service inquiries while processing payments and maintaining customer records. Engaged in filing, documentation, and data entry activities, delivering solutions that enhanced customer satisfaction.

Skills & Expertise

Education

  • Bachelor of Secondary Education Major in English
    Institution not specified