Alz P.
Mid-Level Customer Service Coordinator
Open to offersNew to PlatformAbout
Alzé P. is a seasoned Customer Service and Administrative Coordinator based in Johannesburg, South Africa, adept at managing high-volume inbound and outbound communication, coordinating appointments, and maintaining accurate customer records in a remote setting. With strong capabilities in using Google Workspace, CRM platforms, and management tools like Monday.com and Trello, Alzé effectively supports daily operations and workflow management. Her experience at One Tooth Dental Laboratory underscored her ability to handle all forms of communication professionally and maintain organized customer and vendor records digitally. As a skilled Sales Agent with Call on Me Marketing and Vison Marketing, Alzé demonstrated proficiency in handling customer interactions in the insurance and financial services sector, maintaining a polished phone presence, and ensuring client satisfaction. Alzé is also currently enhancing her expertise through educational pursuits, including studies in Pathogen Genomics at Harvard Medical School and Strategic Thinking in Human Resources at the National School of Government.
Experience
Executive / Personal Assistant
One Tooth Dental Laboratory · 2025 — 2026Acted as the main point of contact for inbound communications, including calls and emails, while professionally managing visitor interactions and directing queries. Oversaw the scheduling of appointments and calendar coordination for senior leadership, ensuring confirmation of bookings and addressing scheduling conflicts proactively. Maintained well-organized records for customers and vendors, along with job notes and administrative documents across digital systems, to ensure thorough tracking of tasks. Engaged in follow-up communications to verify outstanding tasks, gather necessary documentation, and conclude pending action items. Implemented structured workflows and checklists to consistently manage recurring administrative processes and minimize errors. Executed data entry, processed invoices, and handled back-office documentation with a keen attention to detail. Utilized Google Workspace and Microsoft Office Suite daily for tasks including communication, scheduling, and record management. Managed sensitive client and business information with utmost discretion.Sales Agent – Long-Term Insurance (Remote)
Call on Me Marketing · 2025 — 2025Managed a high volume of inbound and outbound customer calls daily while adhering to company scripts, ensuring a professional phone presence throughout all interactions. Conducted follow-up calls to collect customer feedback, confirm satisfaction, and resolve any outstanding queries. Recorded accurate customer information in real time, maintaining and updating records consistently across digital platforms. Quickly built rapport with customers, provided clear answers to their questions, and escalated complex cases to appropriate team members. Operated independently in a fully remote setting while consistently achieving daily call targets and quality benchmarks.Sales Agent – Insurance & Financial Products
Vison Marketing · 2025 — 2025Provided a professional customer experience during high-volume interactions in the insurance and financial services industry. Kept meticulous and organized records of all customer interactions, including outcomes and follow-up tasks.
Skills & Expertise
Education
- Strategic Thinking in Human ResourcesNational School of Government · 2026 — Present
- Pathogen GenomicsHarvard Medical School · 2025 — Present
- Executive Diploma: Procurement & Contract Management — NQF Level 6National Senior Certificate (Grade 12) · — — 2025
- National Senior Certificate (Grade 12)Hoerskool Roodepoort · — — 2024
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