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Amani A. — Junior Customer Service Representative from Jamaica

Amani A.

Junior Customer Service Representative

Jamaica No experience yet
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Languages
English
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About

Amani A., a seasoned Customer Service Representative, has excelled in the telecommunications industry at Gnet Computers & Wireless in Morant Bay, Jamaica. With a robust background spanning over five years, Amani has consistently delivered exceptional customer support, effectively addressing account, billing, and technical inquiries. Notably skilled in Customer Service and Administrative Support, Amani is adept at maintaining precise customer records and preparing comprehensive reports using Microsoft Word and Excel. Through unwavering dedication and a knack for problem-solving, Amani has managed complex tasks while ensuring confidentiality and fostering strong teamwork. Her professional journey is underscored by a Professional Certificate in Customer Service from HEART Trust/NSTA, Jamaica, highlighting her commitment to thriving in a remote work environment with strong Email Support capabilities and meticulous attention to detail.

Experience

  • Customer Service Representative

    Gnet Computers & Wireless · 2020 — 2025
    Assisted clients with account, billing, and technical issues while providing friendly and professional customer service. Engaged with customers in various formats, including in person, over phone, and via email, ensuring a positive experience. Maintained detailed customer records and updated databases accurately. Prepared reports and documents utilizing Microsoft Word and Excel. Efficiently resolved customer concerns and escalated complex issues as needed. Managed multiple tasks in a fast-paced environment while adhering to deadlines. Collaborated with coworkers to guarantee timely service for customers. Handled confidential customer information with care and developed strong communication and problem-solving skills through daily interactions.

Skills & Expertise

Customer SupportCustomer ServiceData Entry SpecialistCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Professional Certificate in Customer Service
    HEART Trust/NSTA, Jamaica · 2023 — 2024

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