Amoso N.
Mid-Level Customer Service Executive
Open to offersNew to PlatformAbout
Nicole K. is an accomplished Customer Service Executive with extensive expertise in the call centre and customer service domains, currently serving at Medical Administration Kenya Limited. With a robust background in managing high-volume calls and maintaining high customer satisfaction, she excels at resolving customer issues and delivering precise and timely information. Nicole skillfully handles inbound and outbound communications, leveraging her proficiency in CRM tools and call centre systems to maintain accurate records and enhance service efficiency. Her experience includes promoting products through cross-selling and upselling, thereby contributing to business growth. Nicole's role has involved collaborating with internal teams to ensure seamless service delivery, resolve customer complaints, and optimize customer interactions. Previously, as a Call Centre Agent and Customer Service Executive at MultiChoice, she demonstrated her ability to respond to inquiries, manage transactions, and gather feedback to drive continuous improvements in service delivery. Nicole holds a degree in Business Management from KCA University.
Experience
Customer Service Executive
Medical Administration Kenya Limited · 2025 — PresentManaged customer inquiries through phone, email, and in-person interactions, providing precise and timely information. Addressed complaints swiftly, escalating complex issues as required. Conducted courteous inbound and outbound calls, assisting customers with orders, billing, payments, returns, and service activations. Collected customer feedback to enhance service quality and foster client relationships. Engaged in cross-selling and upselling suitable products and services. Coordinated with internal teams to facilitate effective service delivery and ensure customer satisfaction.Call Centre Agent & Customer Service Executive
MultiChoiceManaged both inbound and outbound customer calls while maintaining professionalism and courtesy. Addressed inquiries related to accounts, billing, subscriptions, and service activation. Reacted promptly to customer complaints, escalating more complex issues when necessary. Accurately logged all interactions within the CRM system. Provided assistance with payments, returns, and upgrades to products or services. Facilitated cross-selling and upselling of additional packages and services. Gathered and reported customer feedback to optimize service delivery and collaborated with other departments to resolve issues efficiently.
Skills & Expertise
Education
- Bachelor of Business ManagementKCA University · 2017 — 2020
- KCSEIkobero Girls Secondary School · 2012 — 2015
- KCPEToi Primary School · 2011 — Present
Interested in this professional?
Sign in as an employer to save this profile or invite Amoso N. to a job.
Sign in as an employer