Amoy C.

Amoy B.G. is a proficient customer service professional with extensive experience assisting individuals in pharmaceutical environments and social services. Working at Conduent Centerwell Mail Order Pharmacy from July 2024 to March 2026, she efficiently managed voice-based customer service, handling 30-60 member queries daily, aiding in medication refills and orders, and ensuring HIPAA-compliant member verification. Prior to this, she excelled in handling live chat and email customer services at Itel, managing up to 100 customer interactions per day to ensure satisfaction through identifying needs, offering solutions, and executing stringent communication protocols. In her role at the Jamaica Council for Persons with Disabilities, she managed records and facilitated customer service, aiding in special initiatives like the Covid-19 WeCare Grant. Academically supported by a Certificate in Business Administration from B & B University College, she is also a City and Guilds certified Pharmacy Technician. Her strengths include written communication, empathy, and records management, positioning her as a versatile contributor to both team-driven and autonomous tasks.