Amsi N.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
A M S I is an experienced Customer Service & Logistics Specialist with a comprehensive background in handling client interactions and logistics management. While at Altiam CX, she provided live chat support, managing account operations Salesforce, order processing, and maintaining dashboard updates for Swagup powered by BDA. Her role involved complex logistics tasks, such as resolving package issues, coordinating customs documentation with FedEx for shipments to Mexico, and maintaining accurate shipment records using Excel and Google Sheets. Additionally, as an Executive Assistant at SERFICON BUSINESS SERVICES, she excelled in managing loan applications and utilizing QuickBooks for data entry, as well as screening calls and managing correspondence. Her fluency in English and native proficiency in Spanish enhance her ability to provide effective customer service across diverse settings. A M S I holds a High School Diploma in Science and Humanities from Sunshine Christian Bilingual School and reinforces her professional competencies with strong skills in Microsoft applications and a meticulous approach to her work responsibilities.
Why hire me
Hi! My name is Amsi, and I’m from Cortés, Honduras. I hold a High School Diploma in Science and Humanities from Sunshine Christian Bilingual School, along with certifications in Remote Work and Microsoft Excel. Professionally, I have a strong background in customer service, logistics support, and executive assistance. Throughout my experience—including roles at Altiam CX, Zero Variance, and Serficon Business Services—I’ve specialized in handling customer support via live chat, resolving complex shipping escalations, filing claims, and managing documentation using tools like Salesforce, QuickBooks, and Excel. I pride myself on being highly detail-oriented, proactive, and adaptable, and I’m eager to bring my strong work ethic and collaborative mindset to this role.
Experience
Voice agent for Assurant
Zero Variance · 2023 — 2024Received calls from clients needing assistance with filing claims related to their electronic devices.null
INFOP HONDURAS · 2024 — 2024nullCustomer Service & Logistics Specialist
Altiam CX - Client: Swagup powered by BDA · 2023 — 2023Provided live chat support via Salesforce for managing client accounts, processing orders both in bulk and individually, and updating dashboards. Handled logistics customer service, including escalating tickets, modifying packages, and processing hold requests before dispatching to the warehouse. Investigated lost or damaged packages during transit and managed refunds or credits with carriers such as UPS, USPS, OSM, and Passport. Coordinated customs clearance and managed documentation, including completing FedEx forms for shipments to Mexico while ensuring the secure handling of personal data. Facilitated communication among customs, carriers, and clients regarding address updates and shipment tracking. Maintained records of shipment tracking and metrics using Excel and Google Sheets.Executive Assistant (Remote)
SERFICON BUSINESS SERVICES · 2023 — 2023Managed loan applications for clients, gathering and validating necessary financial documentation. Utilized QuickBooks for data entry tasks. Screened incoming calls, documented messages, and addressed inquiries. Composed and forwarded electronic correspondence while arranging appointments for customers.
Skills & Expertise
Education
- High School Diploma in Science and HumanitiesSUNSHINE CHRISTIAN BILINGUAL SCHOOL · 2017 — 2022
Photos
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