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Ana J. — Mid-Level Customer Service Representative from Philippines

Ana J.

Mid-Level Customer Service Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Ana Judith P. is an experienced professional with a background spanning financial services, healthcare, business process outsourcing, telecommunications, manufacturing, and logistics. She has held roles such as Branch Personnel at Cebuana Lhuillier, handling transaction processing, records management, and compliance, as well as Customer Service Representative positions at Teleperformance Philippines in the healthcare insurance domain and at Concentrix specializing in retail bank fraud operations and fraud analysis. Her responsibilities have included customer issue resolution, data analysis for fraud detection, and escalation procedures. Additionally, at PMFTC and Boamax Philippines Technologies, she performed finance assistance, sales support, invoice reconciliation, and inventory management. With proficiency in MS Office, Ana Judith P. has also developed expertise in inventory and order administration through her tenure at Transnational Logistics Incorporated. She holds a BS in Business Management majoring in Marketing from Cavite State University.

Experience

  • BRANCH PERSONNEL

    Cebuana Lhuillier · 2024 — 2024
    Processed transactions and resolved customer issues while meeting targets and maintaining records. Ensured compliance with regulations and directly reported to the Branch Manager.
  • CUSTOMER SERVICE REPRESENTATIVE

    Wellcare Pre- Enrollment Department / Rx Pharmacy Help Desk Teleperformance Philippines Inc. · 2023 — 2024
    Owned customer issues and assisted customers in enrolling in their preferred Health Care Insurance Plan. Troubleshot problems and escalated unresolved issues to relevant internal teams while collecting accurate customer feedback.
  • ADVISOR I, CUSTOMER SERVICE REPRESENTATIVE / FRAUD ANALYSTS

    Retail Bank Fraud Operations (RBFO) Concentrix CVG Philippines Inc. · 2022 — 2022
    Identified and analyzed issues while providing solutions. Resolved customer inquiries to increase satisfaction and conducted research to gather information from multiple sources for analysis of potentially fraudulent activity.
  • ISR II / RESIDENTIAL BILLING (PROJECT GREENFIELD)

    TELSTRA- Teletech Five E-com Center · 2017 — 2018
    Facilitated team communications and contributed to meetings. Engaged in continuous improvement initiatives through problem-solving activities and provided information to customers regarding products and services.
  • FINANCE ASSISTANT

    Philip Morris and Fortune Tobacco Corporation – (PMFTC) · 2013 — 2013
    Reconciled account information with bank statements monthly and reported figures in the general ledger. Assisted customers with account questions and updated financial records.
  • SALES STAFF / SALES SUPPORT COORDINATOR

    Boamax Philippines Technologies Inc. · 2009 — 2013
    Updated billing payments and reconciled invoice discrepancies through data matching. Addressed customer inquiries regarding processes and availability while maintaining professional and friendly interactions.
  • ORDER ADMINISTRATOR

    Transnational Logistics Incorporated · 2007 — 2009
    Responded to customer concerns via telephone and coordinated with the hub for battery pull-out requests. Maintained accurate inventory reports and provided necessary documentation for billing purposes.

Skills & Expertise

Education

  • Certificate in Professional Education (CPE)
    Cavite State University (Naic Campus) · 2013 — 2014
  • Bachelor of Science in Business Management Major in Marketing
    Cavite State University (Main Campus) · 1999 — 2003

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