8 viewsjobseeker
ana P. — Senior Bilingual Customer Service and Dispatch Specialist from United States

ana P.

Senior Bilingual Customer Service and Dispatch Specialist

United States 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Ana P. is a seasoned Customer Service and Dispatch professional based in Garden Grove, CA, with over seven years of experience in managing high-volume operations and delivering top-notch service. Adept at resolving complex customer inquiries and coordinating services, she excels at communicating effectively with diverse populations. Ana's impressive ability to navigate between English and Spanish boosts her efficiency in providing compassionate and accurate support, especially in fast-paced environments. As a Dispatcher / Customer Service Representative at Raymond West, she manages inbound calls, resolves issues quickly, and coordinates service requests with precision. Her prior role at Driscoll Foods honed her skills in scheduling and delivery coordination, ensuring timely and compliant service. Ana is fluent in both Spanish and English and holds certifications in CPR and driving, positioning her as a proficient candidate for roles that require exceptional member and customer support skills.

Experience

  • Dispatcher / Customer Service Representative

    Raymond West · 2025 — Present
    Managed a high volume of inbound calls to identify customer needs and deliver accurate solutions promptly. Effectively resolved customer issues during the first interaction when possible, enhancing satisfaction. Scheduled and coordinated service requests to ensure effective dispatch and completion. Maintained clear communication with customers and team members regarding service updates and delays. Kept precise documentation of customer interactions and resolutions. Provided professional support to a diverse clientele, including Spanish-speaking customers.
  • Dispatcher

    Driscoll Foods · 2018 — 2023
    Oversaw the scheduling, routing, and coordination of deliveries in a dynamic environment. Prioritized tasks based on customer needs and urgency by reviewing work orders. Collaborated with various departments to address service issues and guarantee timely deliveries. Ensured the accuracy and compliance of shipment and service details. Maintained thorough documentation of service changes and resolutions while providing responsive customer support.
  • Machine Operator

    Taylor Farms · 2013 — 2017
    Conducted quality control checks to ensure adherence to safety standards. Operated and maintained machinery for efficient production processes. Instructed new employees on operational procedures and safety protocols while staying focused on detail in a fast-paced setting.

Skills & Expertise

Education

  • High School Diploma
    Gonz·lez High School · — — 2013
  • Some College Coursework
    Institution not specified