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Anca A. from Romania

Anca A.

Romania 3-6 years
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About

Anca A. is an accomplished professional specializing in the tourism industry with extensive experience in travel coordination and customer service. She presently operates as a Reservations Assistant at The Travel Corporation in Bucharest, where she manages end-to-end travel operations and ensures efficient service delivery. Her adept use of GIS Software like ArcGIS and QGIS, combined with advanced proficiency in the Microsoft Office Package, underscores her technical prowess. Anca's academic background includes a Master's Degree in Management of Tourism Resources & Activities from the University of Bucharest, enriching her role as a Travel Consultant and Ticketing Agent at Fly Go Voyager and Vola.ro. Her previous employment at Todos & Company and as a Sales Consultant honed her strong negotiation skills. Additionally, she has contributed to the European Geography Association (EGEA) as a soft skills trainer, further enhancing her professional development.

Experience

  • Reservations Assistant

    The Travel Corporation · 2025 — Present
    Coordinated travel operations from start to finish, ensuring effective communication with suppliers while enhancing processes and resolving issues to maintain efficient service delivery.
  • Ticketing Agent

    Fly Go Voyager · 2023 — 2025
    Handled customer reservations utilizing specialized software, delivered comprehensive booking support, and fostered strong client relationships that encouraged repeat business.
  • Volunteer

    ESN UniBucharest · 2022 — 2024
    Assisted in the Events Department by supporting the planning and execution of events designed to encourage cultural exchange.
  • Travel Consultant

    Vola.ro · 2022 — 2023
    Managed flight reservations and ticketing processes, liaised with airlines to address customer issues, and utilized current industry knowledge to provide timely and accurate support.
  • Sales Consultant

    Todos & Company · 2022 — 2022
    Applied skills from a negotiation course to assess client needs, customize solutions for European funding opportunities, and drive sales efforts.
  • Trainer

    EGEA · 2019 — 2022
    Facilitated workshops as a soft skills trainer aimed at students and young geographers, contributing to their professional development.
  • Tourism Consultant & Guide

    Oxigen Tour · 2020 — 2020
    Guided tourists by providing engaging insights about destinations, while organizing itineraries and coordinating logistics to deliver high-quality tour experiences.
  • Project Department Coordinator

    ASG · 2017 — 2020
    Oversaw project activities encompassing event planning, grant applications, and logistical coordination while ensuring effective communication among volunteers and participants.

Skills & Expertise

Education

  • Bachelor's Degree: Geography of Tourism
    University of Bucharest · 2017 — 2020
  • Master's Degree: Management of Tourism Resources & Activities
    University of Bucharest

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