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Andile S. — Mid-Level Support Consultant from South Africa

Andile S.

Mid-Level Support Consultant

South Africa Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Andile L. is a seasoned professional support consultant with a robust background in the insurance and legal financial sectors. As a claims specialist at 4-Sure Technology Solutions, Andile adeptly managed claim registrations, resolved customer queries, and ensured minimal escalations to senior staff. His responsibilities included direct communication with customers via email, phone, and in-person, managing refunds for authorized claims, and performing logistical tasks such as packing and labeling products. Andile demonstrated exceptional competency in maintaining inventory accuracy and managing office operations using Microsoft programs like Word, Excel, Access, and PowerPoint. His communication skills are advanced, reflected in his proficient management of resources and correspondence. With the ability to type 100 words per minute, he delivers written and oral communication in English with high proficiency. As a former matriculant of George Khosa Secondary School, Andile possesses foundational knowledge in business studies and geography.

Experience

  • Team Leader

    4-Sure Technology Solutions · 2023 — 2025
    Conducted claim registration and addressed customer queries, ensuring minimal handover to back office. Engaged with customers through email, phone, and in-person communication. Escalated unresolved complaints to senior staff. Processed customer refunds upon claim authorization. Accurately packed, labeled, and maintained inventory, adhering to company standards while ensuring a clean and organized packing area. Handled fragile and perishable items with care and assisted in stock replenishment and inventory management while following safety procedures.

Skills & Expertise

Education

  • Grade 12 / Matric
    George Khosa Secondary School · — — 2019

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