Andisha P.
Mid-Level Debt Recovery Consultant
Open to offersNew to PlatformAbout
Andisha P. is an experienced Recovery Consultant with a demonstrated history in the financial and legal services industries, specifically working with Standard Bank and African Bank accounts at firms such as Russell Becker Attorneys and Venns Attorneys. From 2024 to the present, Andisha has executed outbound collections calls, negotiated payment arrangements, and ensured rigorous adherence to debt recovery regulations and internal guidelines. Prior to this, Andisha spent six years at Blake and Associates in call centre operations, where responsibilities included high-volume customer account management, compliance enforcement, and team supervision, including performance reporting and staff training. Earlier roles in call centres and retail have further enhanced her abilities in customer service, transactional processing, and accurate record-keeping across multiple sectors.
Experience
Recovery Consultant
Russell Becker Attorneys · 2025 — PresentConducted outbound calls to clients about overdue accounts for Standard Bank and African Bank, negotiated payment arrangements in accordance with legal and bank guidelines, and provided explanations regarding account obligations and payment options. Maintained accurate records of client interactions, ensured compliance with debt recovery regulations, and professionally managed communications with distressed clients.Recovery Consultant
Venns Attorneys · 2024 — 2025Managed outbound calls to customers with overdue accounts, negotiated payment arrangements, and educated customers on their account obligations and payment options. Accurately updated account notes and ensured adherence to banking and debt recovery regulations.Call Centre Agent & Supervisor
Blake and Associates · 2017 — 2023As a Call Centre Agent, handled high-volume inbound and outbound calls, assisted customers with account queries and product information, and updated CRM systems. As a Supervisor, monitored team performance, coached staff, and prepared reports on attendance and KPIs while ensuring compliance and quality standards were met.Call Centre Agent
3C Holdings · 2008 — 2010Handled inbound and outbound customer calls, assisted with product information and service issues, and maintained updated customer records. Escalated complex issues as necessary while meeting performance and quality targets.Cashier
Mini Market · 2007 — 2008Operated the cash register, processed payments, and assisted customers with purchases and inquiries. Managed returns, maintained a clean checkout area, balanced the till, and restocked shelves.
Skills & Expertise
Education
- Grade 12 (Matric)Northbury Park Secondary School · — — 2007
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