Andrei A.
Mid-Level Operations Manager
Open to offersNew to PlatformAbout
Andrei A. is an Operations Manager experienced in business process outsourcing and general business management, with a BSBA from Cebu Institute of Technology University. At WIPRO BPO, he served as Team Leader from 2012 to 2017, managing three campaigns, leading trainings, and ensuring policy compliance with cloud-based performance monitoring. Since 2018, Andrei has worked at SVCPH Inc. as a Performance Coach, where he trains and mentors agents, supervises associates, and manages performance improvement through regular feedback and evaluations. He is certified in Lean Six Sigma Green Belt and Six Sigma Yellow Belt, leveraging these methodologies to drive process improvements and maintain client management standards. His background also includes experience as a market researcher and CSR associate in business research and customer service roles.
Experience
Operations Manager
SVCPH Inc. · 2018 — PresentTrained and mentored agents, provided regular feedback and evaluations, and tracked progress to support performance improvement.Client Management
SVCPH Inc. · 2018 — PresentFacilitated client meetings, oversaw performance reporting, handled escalations, initiated process enhancements, assisted with onboarding, developed incentives, and identified opportunities for growth.Team Leader
WIPRO BPO · 2012 — 2017Managed three campaigns, utilized cloud tools to monitor performance, conducted training sessions, optimized processes, ensured adherence to policies, and maintained team reports.
Skills & Expertise
Education
- BSBA - General Business ManagementCebu Institute of Technology University
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