Andries J.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Andries B. is a seasoned IT Support Engineer with a wealth of experience spanning desktop support, field support, and IT business operations. Based in Randburg, South Africa, Andries has honed his expertise by working across various environments, including enterprise-level support for notable organizations such as PwC, AEL Mining Services, Old Mutual, and more. In these roles, he has managed comprehensive support for Windows environments, Active Directory, Microsoft Office, and endpoint security. He has demonstrated proficiency in troubleshooting technical incidents using remote support tools like Bomgar and DameWare and in automating processes with AutoIt scripting. Beyond technical skills, Andries boasts strong customer service capabilities, managing client relationships and operational efficiencies as the owner of Touch The Cloud. His work spans industries including financial services, mining, and telecommunications, consistently focusing on systems and user administration while implementing cost-effective, strategic solutions.
Experience
Owner / Business Owner
Touch The Cloud · 2018 — PresentOversee daily business operations and service delivery, while managing client relationships to facilitate repeat business. Consult with customers to determine their needs and recommend suitable solutions. Ensure operational activities run smoothly and efficiently, and negotiate pricing and service terms with suppliers and customers.Senior Associate – IT / Desktop Support
PwC (PricewaterhouseCoopers) · 2016 — 2018Delivered desktop and end-user support across a range of client environments, including Windows, Mac, Android, and iPhone devices. Handled user creation and administration in Active Directory, while also managing Google accounts and environments. Employed Bomgar remote support tools for troubleshooting and resolved incidents, alongside performing server checks and routine tasks.Desktop Support
Bytes Connect · 2015 — 2016Provided desktop support for AEL Mining Services, utilizing UltraVNC and SCCM for remote troubleshooting and issue resolution. Supported mobile and 3G devices, and automated software installation tasks through AutoIt scripting. Created Windows installation USB media for system deployment.Back Office Support Engineer (BOSE) & Logical Security
T-Systems South Africa · 2008 — 2015Rendered desktop and back-office support to enterprise clients, including Old Mutual and Mutual & Federal. Used Tivoli, SCCM 2007, and DameWare for remote assistance. Managed Active Directory accounts and permissions for user access, created Exchange email accounts, and administered Cisco VPN client and McAfee updates.Field Support Engineer
Gijima AST · 2004 — 2005Delivered field and desktop support across various clients such as ABSA and Capitec Bank. Installed and configured Windows, Microsoft Office, and endpoint devices while troubleshooting hardware and server issues. Conducted branch deployments through PXE boot processes and provided support for Blackberry services.IT Advisor / IT Technician – Contract Assignments
Small Business Contracting · 2000 — 2004Installed and configured computers, LAN hubs, and network devices. Built and supported computer hardware while facilitating the migration of a workgroup to a domain. Provided IT technician services including the installation of Xerox printers and antivirus software.Waiter → Manager
Silver Arrow Spur · 2000 — 2003Advanced to management duties, overseeing various operational aspects of the restaurant, including stock control, staff management, and administrative tasks.
Skills & Expertise
Education
- Senior Certificate / High School DiplomaMarais Viljoen High School
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