Andy C.
IT Help Desk
Actively lookingNew to PlatformAbout
Andy B. is a motivated IT Help Desk trainee with extensive hands-on experience in providing technical support and troubleshooting across multiple platforms. Proficient in using Spiceworks and AnyDesk to manage help desk ticketing and remote support operations, Andy excels in solving complex issues within Windows 11 environments. He has a strong foundation in networking, including IP, DNS, and DHCP, and is adept at utilizing antivirus tools like Microsoft Defender for threat detection and response. During his tenure at Optum/UHG, Andy was instrumental in providing technical assistance and ensuring seamless daily operations, while previous roles in customer service with brands like Verizon and AT&T instilled a deep commitment to excellent customer care and resolution efficiency. Based in the Philippines, Andy holds valuable experience working with Microsoft 365 productivity tools and is known for his effective communication and dedication to professional development.
Experience
IT help desk
Optum/UHG, Wipro Philippines - Cyberpod Centris One, Eton Centris · 2024 — 2026Provided technical support by addressing issues related to computer systems, software, and networks. Assisted users with installations, account access, and remote support, ensuring smooth daily operations and high levels of customer service.Customer Service Representative, Verizon Account
Afni Philippines – Don Antonio, Quezon City · 2022 — 2023Delivered customer support for Verizon, assisting with billing inquiries, service upgrades, and troubleshooting technical problems. Maintained high customer satisfaction by efficiently resolving complex issues and fostering trust through effective communication.Customer Service Representative, AT&T Account
VXI Holdings Philippines – Munoz, Quezon City · 2020 — 2021Handled inquiries from AT&T customers regarding accounts, services, and technical issues. Demonstrated problem-solving abilities in high-pressure situations while consistently meeting performance targets and contributing to team efficiency.Customer Service Representative, Sears Account
Sitel Philippines – Ortigas, Pasig City · 2017 — 2020Assisted Sears customers with orders, returns, and product information for both retail and online platforms. Managed escalations professionally and worked to ensure customer satisfaction and loyalty by achieving strong results in call handling and resolution.Customer Service Representative, Macy’s Account
Convergys Philippines – Mall of Asia, Pasay City · 2016 — 2016Supported Macy’s customers during busy retail seasons, addressing questions related to billing, orders, and product availability. Adapted to account processes quickly while maintaining high service standards and contributing to overall team performance.
Skills & Expertise
Education
- ElementarySan Ramon Catholic School · 1991 — 1995
- SecondaryCotabato Foundation College of Science and Technology · 1991 — 1995
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