Andy M.
Executive Operations Manager
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About
Andy M. is a seasoned Senior Operations & Business Executive based in Durban, South Africa, boasting over 20 years of leadership experience in retail, FMCG, wholesale, and logistics with a focus on multi-country African operations. At Masscash Africa, he served as the Regional Admin & Operations Manager, where he expertly managed end-to-end daily operations across a network of wholesale and FMCG stores, enhancing delivery performance and reducing costs. He has a proven record in optimizing supply chains, financial forecasting, and implementing robust controls that slashed shrinkage to below 0.7%. During his tenure at Edcon Group, Andy spearheaded operations over 180 stores, ensuring a 96% compliance rate and cutting fraud-related shrinkage by 25% through innovative transformation initiatives. He is proficient in SAP, Oracle, ERP systems, and excels in supply chain & logistics, end-to-end operations management, and governance development.
Experience
Regional Admin & Operations Manager – Africa
Masscash Africa (Massmart Group) · 2019 — 2025Oversaw daily operations for wholesale and FMCG stores across multiple countries. Improved logistics, transport, inventory, and supply chain processes, enhancing delivery performance while reducing costs. Managed financial forecasting, budgeting, and P&L governance, achieving an 18% increase in financial accuracy. Implemented strong controls and audits which reduced shrinkage to below 0.7%. Managed fleet operations, route optimization, and ensured compliance for cross-border logistics. Facilitated the onboarding of distributors and resellers, providing contract support and managing relationships. Developed scalable SOP frameworks and governance models to assist business growth. Provided executive-level reporting and performance analytics alongside continuous improvement strategies.Divisional / Cluster / Regional Admin Manager
Edcon Group (Edgars, Jet, CNA, Legit) · 2001 — 2018Managed operations for a portfolio of up to 180 stores with R2.9B+ MAT. Ensured audit compliance rates of up to 96% and established fraud prevention systems that decreased shrinkage by 25%. Drove operational transformation efforts and process enhancement initiatives that led to a 45% improvement in efficiency. Directed financial governance, compliance protocols, HR operations, and cultivated leadership development across various regions. Led cross-functional teams and coordinated complex business change initiatives.
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