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Angel C. — Mid-Level Technical Customer Service Specialist from Philippines

Angel C.

Mid-Level Technical Customer Service Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Angel C. is a dedicated Customer Service Representative with substantial experience in customer service, technical support, and retention within the telecommunications industry. At TTEC, working in Iloilo City from March 2025 to May 2026, Angel provided technical support across internet, mobile, TV, and voice services, effectively diagnosing connectivity and network issues using strong troubleshooting skills. Prior to this, from April 2023 to April 2024 at TTEC Novaliches, Angel handled a high volume of retention calls, resolving billing disputes and account issues by providing personalized solutions to improve customer satisfaction and loyalty. During their time at WNS Iloilo from April 2021 to April 2022, Angel managed hotel reservations and processed modifications, cancellations, and refunds through phone and email, ensuring a seamless travel experience for customers. Angel's solid communication skills and ability to multitask have proven instrumental in maintaining productivity targets and customer satisfaction metrics. Angel holds a Bachelor's degree in Secondary Education, with a focus on Technology and Livelihood Education from Iloilo Science and Technology University.

Experience

  • Customer Service Representative (CSR)

    TTEC Iloilo City · 2025 — 2026
    Delivered technical support to customers through phone and email for internet, mobile, TV, and voice services. Diagnosed connectivity, device, account, and network-related issues by applying troubleshooting procedures and support tools. Assisted customers with step-by-step troubleshooting to restore services and enhance device performance.

  • Customer Service Representative (CSR)

    TTEC Novaliches · 2023 — 2024
    Managed inbound calls from customers seeking to cancel or disconnect telecommunications services. Addressed customer concerns by offering tailored solutions to improve satisfaction and support account retention. Handled billing disputes, account issues, and service-related queries while ensuring a positive customer experience. Explained products, service plans, promotions, and loyalty offers to effectively meet customer needs. Developed strong customer relationships through active listening and effective problem-solving. Accurately processed account changes, upgrades, downgrades, renewals, and service modifications.

  • Customer Service Representative

    WNS Iloilo · 2021 — 2022
    Supported customers with hotel reservations, modifications, cancellations, and refunds using phone, chat, and email channels. Provided precise information on hotel accommodations, booking policies, rates, promotions, and travel requirements. Investigated booking issues and coordinated with hotels and internal teams to resolve customer concerns promptly. Processed reservation changes, payment inquiries, billing adjustments, and travel-related requests while adhering to company policies. Managed high volumes of customer interactions while maintaining quality standards and customer satisfaction metrics.

Skills & Expertise

Customer SupportAccount ManagementCustomer ServiceCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Bachelor of Secondary Education Major in Technology and Livelihood Education
    Iloilo Science and Technology University · 2015 — 2019

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