Angel S.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Angel S. is an experienced Administrative Assistant specializing in virtual support with over four years in the field, effectively aiding e-commerce and tech clients. She has a proven track record in performing critical administrative functions such as CRM management, calendar coordination, and customer service. Her extensive experience includes providing email and chat support, leading to a remarkable 95% first contact resolution rate. Angel has also assumed roles that involve coaching and training, enhancing team performance and customer satisfaction. In addition to handling 20-40 daily customer interactions, she has successfully assisted with fraud-related issues and coordinated with financial institutions. Furthermore, Angel holds a certification in Six Sigma Green Belt from Keisen Center International, underlining her commitment to continuous improvement and efficiency.
Experience
Sales Representative
Gendigital for Lifelock · 2022 — 2024Coached and trained agents, enhancing team performance and service quality. Monitored calls and provided actionable feedback to improve customer experience. Supported escalation handling and resolved complex issues. Contributed to maintaining team KPIs through emphasis on high resolution rates and service standards. Managed 20-40 customer interactions daily across phone and digital channels, achieving a 95% first contact resolution by delivering efficient solutions. Educated customers on identity theft protection and digital security, assisted with fraud-related concerns, and coordinated with financial institutions while meeting sales targets.Cybersecurity Customer Support
Qualfon Philippines · 2021 — 2022Managed 20-40 daily customer inquiries through phone support while maintaining a 90% first call resolution rate by addressing technical issues on first contact. Assisted with software installation, activation, and troubleshooting, and provided remote support via LMI tools for efficient resolution of technical concerns. Transferred high risk device concerns to appropriate technical support. Handled high-volume customer support in a fast-paced environment, effectively resolving billing, order, and delivery issues to maintain strong customer satisfaction.Administrative Assistant
Saint Francis College Guihulngan · 2019 — 2020Supported administrative operations and document preparation while maintaining and organizing records with high accuracy and confidentiality. Performed data entry and document management using Excel and Google Sheets. Created visual materials using Canva.
Skills & Expertise
Education
- Masters of English TeachingCebu Technological University · 2024 — Present
- Bachelor of Science in Secondary EducationSaint Francis College Guihulnan · 2016 — 2020
- Technical & Vocational CourseSisters of Mary School Institute of Technology · 2015 — Present
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