Angel M.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Angel M. is a seasoned Customer Service Associate with a proven track record in retail and customer support sectors. Based in Talisay, Cebu City, Philippines, Angel excels in fast-paced environments, adeptly handling client inquiries and resolving concerns to maintain positive customer experiences. During a stint as a Customer Service Representative with Go Online Solutions, Angel managed high-volume communications and appointment scheduling for a healthcare account, contributing to effective client coordination. Prior to this, Angel served at Teleperformance in an e-commerce capacity, achieving a remarkable 90% first-contact resolution rate and enhancing customer satisfaction. Angel's tech proficiency spans Salesforce CRM management, Google Workspace, and communication tools like Zoom and Microsoft Teams, showcasing versatility and adaptability in diverse settings.
Experience
Virtual Assistant | Cold Caller
Clear Path Consulting Agency · 2026 — 2026Executed outbound cold calls to generate leads and schedule appointments while managing email communications and addressing client inquiries. Ensured accurate CRM record-keeping and provided administrative assistance, including calendar management and data entry.Customer Service Representative | Quality Analyst
Go Online Solutions · 2025 — 2026Oversaw high-volume client communications via email support, ensuring prompt responses and effective issue resolution. Managed over 40 weekly appointments which included scheduling, confirmations, follow-ups, and client coordination.Customer Service Representative
Teleperformance · 2024 — 2024Addressed more than 50 customer inquiries daily within a fast-paced BPO setting through inbound channels. Achieved high rates of first-contact resolution while managing aspects of order tracking, refunds, replacements, and delivery issues proficiently. Handled customer complaints professionally and documented issues accurately using CRM tools such as Salesforce.
Skills & Expertise
Education
- Senior High School - Humanities and Social SciencesJaclupan National High School · 2022 — 2024
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