Angel Q.
Customer Service Representative
Open to offersNew to PlatformAbout
Angel Queen Y. B. is a seasoned professional with extensive expertise in customer service, credentialing, and order processing within dynamic business environments. She honed her ability to deliver exceptional client support during her tenure as a Customer Service Representative at Fligno Software Inc., where she demonstrated proficiency in CRM software, problem-solving, and effective communication. In her role as a Credentialing Enrollment Specialist at Harris Global Business Services, she managed provider records, ensured compliance through CAQH re-attestation, and coordinated with insurers to resolve credentialing issues. At D & J Virtual Assistants, she skillfully handled order processing across platforms like Shopify and Amazon, ensuring accuracy and efficient fulfillment. Angel Queen Y. B.'s educational background includes studies at Liceo de Cagayan University, further underpinning her adaptability and resourcefulness in enhancing business operations and customer experiences.
Experience
Customer Service Representative
FLIGNO SOFTWARE INC. · 2025 — 2026Engaged in effective verbal and written communication while demonstrating active listening and empathy. Developed problem-solving skills, utilizing conflict resolution and critical thinking. Ensured data accuracy through CRM software proficiency, managing multiple tasks with strong time management and adaptability. Collaborated with team members, maintaining professionalism and patience in a fast-paced environment.Credentialing Enrollment Specialist
HARRIS GLOBAL BUSINESS SERVICES (GBS) · 2023 — 2025Maintained provider records accurately while updating credentialing software databases. Responded to CAQH re-attestation and managed credential renewals to ensure compliance with requirements. Worked collaboratively with providers and insurers to address issues, gather necessary documents, and complete applications.Order Processor
D & J VIRTUAL ASSISTANTS · 2021 — 2022Processed customer orders on various e-commerce platforms including Shopify, Amazon, Kogan, MyDeal, and Catch. Ensured order accuracy, checked stock availability, and met fulfillment timelines. Addressed customer inquiries via email, resolving issues related to orders and shipping, while maintaining detailed order records and providing status updates.
Skills & Expertise
Education
- Bachelor of Education – Major in Physical EducationLiceo de Cagayan University · 2018 — 2019
- Senior High SchoolLiceo de Cagayan University · 2016 — 2018
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