Angel S.
Mid-Level Remote Customer Service Specialist
Open to offersNew to PlatformAbout
Angel A. is a dedicated Remote Customer Care Specialist with extensive experience in customer service and virtual assistance. Since 2025, she has been with Eastern Pearl Property Management, where she expertly manages customer concerns via multiple channels including calls, emails, chats, and SMS, ensuring superior service quality remotely. Previously, at Magellan Solutions Outsourcing Inc., she honed her skills in managing customer interactions and troubleshooting account-related issues. With a Bachelor of Arts Major in Foreign Service from New Era University, Angel combines her academic grounding with practical expertise in communication and customer support. Her proficiency in Microsoft Office & SAP, along with her strong problem-solving abilities and expertise in email & chat support, makes her a valuable asset in the customer service industry. Angel's experience spans roles in marketing and operations assistance, reflecting her adaptability and comprehensive understanding of business environments.
Experience
Remote Customer Care Specialist
Eastern Pearl Property Management · 2025 — PresentAddressed customer concerns via calls, emails, chats, and SMS. Created support tickets and assisted clients with inquiries, ensuring quality support in a remote setting.Customer Service Representative
Magellan Solutions Outsourcing Inc. · 2024 — 2025Managed both inbound and outbound customer interactions through calls, emails, chats, and SMS. Provided assistance for inquiries, troubleshooting, and account-related issues while adhering to high service standards.Operations Assistant
SM City Marilao Admin Office · 2023 — 2024Handled sales encoding, tenant billing, and SAP charging. Prepared official memos addressing events, deficiencies, and access concerns for tenants.Customer Support Associate
SM City Marilao Admin Office · 2023 — 2024Acted as frontline desk personnel, assisting tenants with their concerns and inquiries while answering calls and providing administrative support.Marketing Assistant
Ayala Malls Cloverleaf · 2022 — 2023Supported event coordination and managed billing processes. Assisted in organizing mall activities and contributed to marketing operations for successful promotional events.
Skills & Expertise
Education
- Bachelor of Arts Major in Foreign ServiceNew Era University · 2020 — Present
- High SchoolKalayaan National High School · 2011 — 2015
- Elementary SchoolFSS Patulo Elementary School · 2006 — 2011
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